Virtual Offering Only
Course description: Participants will learn an in-depth curriculum on how to identify, prevent and manage aggressive behavior through various de-escalation techniques. Upon successful completion, participants are able to identify the stages of conflict, when an assault is imminent and what to do in a threatening situation. Scenario-based training and role-playing exercises may be incorporated in this course.
Registered participants will be mailed a student handbook approximately 2 weeks prior to class. Note that the class size is limited to 50 participants and the registration link will close after the maximum registrations are received.